FAQ's

TICKET SALES

Can I change my address in My Account after I have purchased my ticket(s)?

No, please ensure that you do not change your address after purchasing your ticket(s).

Can I purchase tickets on behalf of my qualifying friends and family members?

Yes, to purchase tickets on behalf of any qualifying friends and family members, your accounts must be linked. Log in to ‘My Account’ to check details of friends and family you are linked to. 

As a Priority Right Holder can I purchase tickets with friends/family who are Season Ticket Holders or Members?

Yes, during the guaranteed only sale that takes place from 2pm Thursday April 28

What is the age limit to purchase a junior ticket?

A junior is classed as being 16 years and under.

Children aged 14 years and under must be accompanied by an adult.                           

Children (under the age of 2) will not be permitted into the stadium.

I am eligible to purchase a ticket in the guaranteed sale taking place from Thursday April 28, can I purchase my ticket with friends/family who are successful in the ballot instead?

No, it will not be possible for you to purchase tickets with anyone who is successful in the ballot. You can only purchase tickets within the sale taking place from 2pm Thursday April 28 until 1pm Friday April 29.

If I purchase a ticket on Level 2, will I have hospitality access or Club Wembley North access?

No, you will only have access to a seat. These seats are padded and roomier than Level 1 or 5 seats. They also include a cup holder and programme holder.

I am in the Auto Cup Scheme, is my payment taken automatically?

No. Auto Cup Scheme payments are taken for home Cup matches only.

I have forgotten my password for purchasing online, what do I do?

You can reset your password here.

BALLOT

Where can I find information about the ballot?

Please click here for full details.

Am I eligible to register for the ballot?                           

Ballot registration is available to Season Ticket Holders and Members who have recorded 3 Emirates FA Cup matches played during season 2021/22, excluding the Emirates FA Cup Semi Final (Liverpool V Manchester City). An email will also be sent to all eligible supporters on Monday April 25.

Why isn’t the Emirates FA Cup Semi Final (Liverpool V Manchester City) counted as a credit towards the Final?

As confirmed ahead of the sales for the FA Cup Semi-Final, the game against Manchester City at Wembley, will not count as credit for the 2021/22 FA Cup Final.

Can I still register my interest for the ballot if I distributed one or more of my tickets for the Emirates FA Cup home games this season?

Yes, as long as the tickets were purchased in your name / supporter ID number. For season 2021/22 the match credit remains with the original purchaser.

Will I need to make a payment or enter card details when registering?

No, payment is not required during the registration process.                                                                                    

When and how will I be notified of the outcome of the ballot?                               

All supporters that register in the ballot will be notified of the ballot results by email from 3pm Friday April 29. 

Supporters will also be able to check ‘My Account’ after 9am Saturday April 30, to find out if they are successful or have been given a waiting list position. 

If I register with other supporters, will we be entered into the ballot as a group?

• Registering together in a group will mean that those who are registered in the same transaction, will either ALL be successful or unsuccessful. 
• If you require adult/junior tickets, please ensure you register together within the same transaction.
• If you require wheelchair/ personal assistant tickets or ambulant disabled/ personal assistant tickets, please ensure you register together within the same transaction.

If I am successful, do I have to purchase tickets with the supporters who I registered with?

No, you can either purchase on your own or together as a group.

If I am unsuccessful on the waiting list, will there be another opportunity to purchase tickets?                                                                                                        

Supporters unsuccessful in the ballot will be given a waiting list number and contacted in numerical order by email after 3pm Tuesday May 3, with further details of how and when to buy tickets.

The number of tickets made available to supporters on the waiting list will depend on the number of tickets remaining following the guaranteed sales.

DISABLED SUPPORTERS

I am an ambulant disabled supporter; will I need to purchase specific disabled seating for this match?

Yes, please ensure you select seats that are marked AM and PA or any two other seats next to each other.

TICKET FULFILMENT

Can I change the fulfilment method I selected after I have purchased my ticket(s)?

No, once you have completed the booking the fulfilment method cannot be changed.

If I am collecting my ticket, when can I do this and what do I need to bring?

Click here for full details.

When will my tickets be posted?

Click here for full details.

I am a non-UK supporter, will my tickets be posted?

Yes, they can either be posted via special delivery at a charge of £12.32 or you can select to collect your tickets from Anfield.