FAQs

TICKET SALES

If I change my address in My Account after completing my ticket purchase, will my tickets be sent to my new address?

No, please ensure that the address is up to date at the time of purchase as we are unable to re-direct tickets to an alternative address once your booking is complete.   

Can I purchase tickets on behalf of my qualifying friends and family members?

Yes, to purchase tickets on behalf of any qualifying friends and family members, your accounts must be linked prior to purchasing your tickets. Log in to ‘My Account’ to check details of friends and family you are linked to. 

As a Priority Right Holder can I purchase tickets with friends/family who are Qualifying Seasonal Hospitality Members, Season Ticket Holders or Members?

Yes, during the guaranteed sale only that takes place from 11am Tuesday July 12. You will be unable to purchase tickets in any further sales.

I am eligible to purchase a ticket in the guaranteed sale taking place on Tuesday July 12, can I purchase my ticket with friends/family who are successful in the ballot instead?

No, it will not be possible for you to purchase tickets with anyone who is successful in the ballot. You can only purchase tickets within the sale taking place from 11am Tuesday July 12 until 7.30am Wednesday July 13.

What is the age limit to purchase a junior ticket?

A junior is classed as being 16 years and under.

Children aged 16 years and under must be accompanied by an adult.                           

Children (under the age of 2) will not be permitted into the stadium.

I am in the Auto Cup Scheme, is my payment taken automatically?

No. Auto Cup Scheme payments are taken for home Cup matches only.

Why isn’t the Emirates FA Cup Semi Final (Liverpool V Manchester City) counted as a credit towards the Community Shield?

In line with the selling details for the FA Cup Final, the FA Cup Semi-Final, the game against Manchester City at Wembley, will not count as credit.

I have forgotten my password for purchasing online, what do I do?

You can reset your password here.

BALLOT

Where can I find information about the ballot?

Please click here for full details.

Can I still register my interest for the ballot if I distributed one or more of my tickets for the Emirates FA Cup home games this season?

Yes, as long as the tickets were purchased in your name / supporter ID number. For season 2021/22 the match credit remains with the original purchaser.

Will I need to make a payment or enter card details when registering?

No, payment is not required during the ballot registration process.

When and how will I be notified of the outcome of the ballot?                               

Supporters will be notified of the ballot results by email after 3pm Wednesday July 13. 

Supporters will also be able to check ‘My Account’ after 11am Thursday July 14, to find out if they are successful or have been given a waiting list position. 

If I register with other supporters, will we be entered into the ballot as a group?

• Registering together in a group will mean that those who are registered in the same transaction, will either ALL be successful or ALL unsuccessful. 
• If you require adult/junior tickets, please ensure you register together within the same transaction.
• If you require wheelchair/ personal assistant tickets or ambulant disabled/ personal assistant tickets, please ensure you register together within the same transaction.

If I am successful, do I have to purchase tickets with the supporters who I registered with?

No, you can either purchase on your own or together as a group.

If I am unsuccessful on the waiting list, will there be another opportunity to purchase tickets?                                                                                                        

Supporters unsuccessful in the ballot will be given a waiting list number and contacted in numerical order by email if they become eligible to purchase tickets after 3pm Monday July 18.

The number of tickets made available to supporters on the waiting list will depend on the number of tickets remaining following the guaranteed sales.

DISABLED SUPPORTERS

I am a wheelchair user; which tickets are available for me to purchase?

Wheelchair tickets are available with the Category 4 priced tickets. Click here for full information on purchasing wheelchair tickets.

I am an ambulant disabled supporter; can I purchase specific disabled seating for this match?

Yes, subject to availability. Please ensure you select seats that are marked AM and PA or any two other seats next to each other.

FULFILMENT

Can I change the fulfilment method I selected after I have purchased my ticket(s)?

No, once you have completed the booking the fulfilment method cannot be changed.

If I am collecting my ticket, when can I do this and what do I need to bring?

Click here for full details.

When will my tickets be posted?

Click here for full details.

I am a non-UK supporter, will my tickets be posted?

Due to potential issues with posting tickets overseas and to ensure tickets are not delayed or undelivered, ALL OVERSEAS supporters will be required to collect their tickets at the King Power Stadium in Leicester.

Full details will be emailed to supporters ahead of the game.